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POLICIES & TERMS OF SERVICE

2024 POLICIES:

Tours & Products are non-refundable and ALL SALES ARE FINAL

 Please see terms below. 

If your tour is cancelled please see below for how your booking is handled.

Monsoon, Winter Season, or Inclement Weather:

Travelers understand that booking a tour during monsoon or winter poses risks of postponement, reschedule, or cancellation. 

During monsoon & winter season in Arizona we take precautions to ensure that our travelers are safe during tours. For this reason we ask that you read these policies in their entirety BEFORE booking a tour. Travelers who book online and agree to the cancellation and weather p0licies as well as the terms & conditions are traveling at their own risk and agree that they have understood the detailed weather policies provided here, on Tripadvisor/Viator, and our booking pages. NO REFUNDS OF ANY KIND ARE OFFERED DURING MONSOON  or WINTER SEASON 

WHY WE DO THIS:

It is important to understand that it takes our team 3-4 hours to prepare for our tours, especially the UFO tour. For this reason we are preparing for a tour, traveling to the our tour center and even starting the tour sometimes before a decision on weather can be made. Because of these reasons all sales are final and tour credits are offered for a later experience if necessary.

Monsoon & Winter Policy:

Travelers are booking at their own risk.

If your tour is cancelled, postponed or otherwise delayed by rain, cloud coverage, lightening, heavy winds, snow, sand storms, or any other form of inclement weather we offer each traveler or group an opportunity for a one-time reschedule or exchange your night time tour for a day-time Vortex tour at no additional charge(BY AVAILABILITY ONLY), Or our standard 5-year tour credit. If a traveler will not be in town for the rescheduled tour, the traveler may use this credit anytime up to 5 years into the future for the exact same tour with no price increases. TOUR CREDITS ARE NOT VALID FOR PRODUCTS IN OUR STORE OR ONLINE. 

Please be aware that reschedules are done by availability and travelers who have had a cancelled tour are provided first right of refusal if an availability arises the following days after the cancelled tour. If no availability is present for the following day the traveler/group will be placed on our waitlist or provided the 5-year tour credit.

If you are concerned about weather, please call for further information and booking cut-off times before booking. We ask travelers to please book your tour on one of the first night's you are in Sedona as to allow us the time to find a suitable rescheduled tour for you. 

VORTEX/Spiritual Empowerment TOURS: These tours are generally operated rain or shine within reason. We take precautions at all times to ensure the safety of our travelers. At the discretion of our tour guides and/or owners may postpone, reschedule, or cancel these tours if inclement weather poses a significant risk to the safety of our travelers.

UFO/Stargazing/Sunset Tours: These tours rely on at least fairly clear skies(This can be as little as 30-50% clarity), little to no moisture or heavy wind to operate. For this reason we MAY postpone, reschedule, or cancel during a tour if that poses a significant safety concern to our travelers. 

HOLIDAYS SEASONS: If you are booking during or around popular holidays please note that tours may not be operating on these specific days. Please call us to inquire about availability surrounding these dates. For 2022, the UFO & Stargazing tour will be operating on specific dates only. Holiday bookings are non-refundable.

MINIMUM TRAVELER REQUIREMENTS:

Our UFO & Stargazing tour has a minimum traveler requirement in place to operate this tour. If there is any night that presents with under our minimum, a tour may be cancelled or rescheduled to fill other existing scheduled tours. If for some reason a guests tour is cancelled for this reason and they are not available to reschedule to another night, your booking will be cancelled and a full refund will be provided within 14 business days. 

SEASONAL RATES & BOOKING POLICIES

Seasonal Rates: 

Rates on all of our tours will vary based on the season. Prime season is March 1-June 15. Monsoon Season is generally from mid June-September/October, Fall Season is typically from October 1-November 30, and winter season can be from December 1-March 30. These dates may change due to seasonal changes in weather and are not guaranteed or predicted.

 

BOOKING POLICIES/CANCELLATION/REFUND POLICY 2024:

 As a small business we will be unable to provide refunds for cancellations or weather beyond our control.  For this reason we have instituted a 5 year booking credit or an exchange of tour experience for any traveler experiencing emergencies that may result in them having to cancel or postpone their tour experience. These terms & conditions are stated in 2 places on the booking platform BEFORE you finalize your booking. They must be agreed to with a digital signature.  Exceptions may be made on a case by case basis.

Thank you for supporting small business.

 

TRIPADVISOR/VIATOR TRAVELERS:

 If you have booked using a third party  booking system such as Tripadvisor or Viator, please note that they have a 24 hour cancellation policy that we adhere to. Weather cancellations same day do also fall under this cancellation policy and no refund shall be issued by this third party site. You will be provided a one time reschedule of dates OR a 5 year tour credit certificate that can be used towards any of our tours.

DISCOUNTS, COUPON CODES, GROUP TOURS,  PRIVATE TOURS, & THIRD PARTY BOOKINGS ETC:

When a booking is made through a third party booking system such as Tripadvisor, please note that discounts that our company offers does not apply to those bookings. 

Packages that include multiple tours are already discounted and do not qualify to add an additional discount. 

Private tours are non refundable and all sales final as we close down our regularly scheduled group tours to accommodate a private group. In the event of a weather cancellation we will do our best to find the next available night for your group to reschedule to. If this is not available or if the group's itinerary does not allow for a reschedule, a 5-year tour credit will be provided to the primary on the booking to disburse to their group. Each person may call and book a separate tour utilizing a portion of this tour credit. Tour credits are designed to represent each ticket that was purchased, not a total value.

When booking with any of the above, ALL SALES ARE FINAL. 

 

GROUP TOURS: COMPANY SPONSORED, COMPANY TOURS, OR LARGE GROUP TOURS ARE NON-REFUNDABLE AT ANY TIME AFTER BOOKING.  Group tours are considered a group of 5 or more people. This applies to groups booked by a travel agent, company representative, group representative or otherwise. Groups that book a group tour regardless of if a single payment is made to Sedona UFO Tours LLC or by each individual attending the tour, a group discounted rate is given and thus all sales are final. In the event of unforseen weather or acts of God, please see our current cancellation/refund policy.

Chargeback Policy

Chargebacks with a credit card used to book your tour are considered FRAUD and we will pursue legal fees and actions against anyone who files a fraudulent chargeback after agreeing to the terms & conditions, and no refund policy of our tours. All legal fees and a minimum 30% chargeback fee for administrative time will be assessed to your account and will be pursed legally if not paid within 7 days of customer's receipt of the invoice.  If there was product purchased along with your tour and a chargeback is filed by the customer, we will file a report with the local police department & pursue charges of theft. 

If you have a concern about a charge on your credit card that you did not make, you MUST contact us within 48 hours of this charge posting so that we may help you. Otherwise we will consider the charge to be authentic and the above chargeback policies will apply. 

 

Note to customer: 

Unfortunately due to increased dishonesty in purchasing tours & product in our shop we have been advised to institute this new policy. All policies about tours and sales of product is outlined here and customers have access to it before purchasing. 

 

TERMS OF SERVICE

Please read the terms of service provided in a link on the booking page prior to completing any booking. This will provide you with valuable information that you are agreeing to prior to booking. These terms include but are not limited to WEATHER POLICIES, CANCELLATION/REFUND POLICIES, GENERAL LIABILITY WAIVER, GROUP TOURS, TOUR EQUIPMENT AGREEMENT/ACKNOWLEDGEMENT, CHECK-IN INFORMATION, TOUR INFORMATION, AND MORE. 

Thank you,

Sedona UFO Tours LLC

Timeline of a cancelled booking:

Tours can be cancelled due to weather in a few different ways: 1. Before arriving to check-in(usually between 45 min-1 hour prior to check in), 2. At the tour center after check-in has been completed if the weather changes drastically or if our team out at our viewing location  states that the weather is not operable, 3. During the tour if weather comes in quickly and unexpectedly. 

Tour cancellation Process before check-in

Travelers will be notified by TEXT AND/OR EMAIL IF A TEXT IS UNDELIVERABLE 45 min-1.5 hours prior to tour check in. Below is the sequence of events:

1. The evening of the cancelled tour: Please send us an email immediately following a cancellation to sedonaufotours@gmail.com and let us know your the total duration of your stay/days you are available for reschedule or if you'd like to upgrade to a daytime tour at no charge &  we will automatically book whomever we can accommodate on our following day's tour(this is by availability and first come first serve). If there are not enough availabilities for previous travelers you will be placed on our waitlist and be given first right of refusal to any openings. We attempt to reschedule you as many times as necessary to allow you to experience the tour. You will receive a new booking confirmation by email confirming your new tour date.

 

2. If  a traveler's itinerary does not permit a reschedule during their stay then we may: 1. Exchange your tour for another tour of equal or greater value that has availability, or 2. Provide you with our standard 5-year tour credit that is transferrable to friends/family as well. This is provided the day following your originally scheduled tour. This tour credit is only good towards services not products.

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