THREATS, HARASSMENT, & THEFT: It saddens us that we have to make these following statements: Our company does not tolerate the harassment of our company, team, managers, or owners for ANY REASON. Harassment and threats to a person or business whether in person, over the phone, or by social media whereby intending to do harm physically or by defaming or slandering a person or company will be immediately turned over to the local police department & prosecuted to the full extent of the law. Shoplifting is against the law and we will prosecute to the fullest extent of the law. We have no tolerance for this nor does the State of Arizona and we will stand behind each of our team members. Guests on tour who present with threatening, aggressive or other situations will be asked to leave and no refunds will be provided. In rare situations, local police may be called to remove said guests.

We offer each traveler the ability to follow our tour guide in the comfort of their own vehicle. We do not offer rides or shuttle services at this time. Please arrive for the tour in your own vehicle. We cannot accept travelers that get dropped off by LIFT, UBER, TAXI, OR SHUTTLE SERVICE. Transportation from the Tour Center is not provided. After you check-in at the location, you will follow your tour guide to the tour sites.

Weather in Sedona is fleeting meaning that it comes and goes so quickly. For this reason we do not cancel tours until a minimum 45-60 minutes prior to the tour time & sometimes either at check in depending on the current day to properly evaluate the conditions of the roads and the tour sites we will be visiting. Sedona UFO Tours offers a full tour credit certificate for travelers to use for up to 5 years in the future in the event that inclement weather cancels the tour. If a tour is cancelled due to weather these are your options: 1. An exchange of dates to the next available day 2. Upgrade to a daytime Vortex tour at no additional charge(by availability) 3. 5-Year Tour credit certificate towards a future tour or may be gifted to a friend or family member and may be used for up to 5 years in the future. 3. Tour credit may also be used for a vortex tour . The tour credit does not apply to products at the Tour center.

We love these third-party booking sites as they provide us amazing travelers to work with. In an effort to offer all travelers the same experience and free gifts, they must charge slightly more to cover their commission that they charge to us when a traveler books with them. We pay our tour guides a premium rate to work with us and to do so we must charge rates that help us to do so. If you happen to see a rate on a third-party site that is less than our website rates, we will honor that rate when you book with us directly by calling 1-833-733-8367

UFO TOUR: Yes, if you are able to sit in a chair or stand you are able to attend the tour. You will not be walking anywhere on this tour. You exit your vehicle in the same place as the viewing location. We operate the tour within 20-30 feet of your vehicle. VORTEX TOUR: This is considered an easy tour, however there is walking. You will need to be able to walk up slight inclines on uneven ground or on downhill on potentially slippery terrain. This tour advises closed toe shoes such as tennis shoes, boots or hiking shoes. Please no sandals or high-heels.

We ask that all travelers arrive with closed toe shoes. Travelers will not be allowed to go on tour with flip flops or sandals as we are on uneven ground and we do not want anyone to stub their toes. Please wear appropriate attire for the season. If it is Winter, please dress very warmly as we do get snow in Sedona. Sedona is located at 4500 ft elevation and can get cold in the winter. Jackets, gloves, scarves, pants, thermals, hats, ear muffs, etc are recommended for this night tour. We do provide heaters in winter months and hot chocolate for the comfort of our guests. You may also purchase blankets in our tour shop prior to the tour departure.

Please read your booking confirmation/itinerary for this information. Our tour center is located at 1890 W. State Route 89A, Sedona, Az. 86336 Suite D Please type in the address into your GPS as stated above with NO VARIATIONS. Our tour center is located behind DOMINO'S PIZZA in West Sedona. Our plaza is called PLAZA 777 and is next door to SUGAR LOAF LODGE

All travelers must check in 15-30 minutes prior to tour time. UFO Tours: All travelers MUST check-in 15-30 minutes before your tour departure time shown on your ticket. LATE CHECK IN'S are not permitted as our tour center closes promptly 15 minutes prior to departure time. NO REFUNDS OR RESCHEDULES will be offered to travelers who arrive late, during our directions/information time, or after the tour has departed. Ufo tours may leave early if all guests have checked in prior to or at the check-in cut off time. Vortex & Sightseeing Tours: Please arrive 15 minutes prior to your tour departure time stated on your ticket. Guests who arrive late will not be allowed on tour and NO REFUNDS OR RESCHEDULE will be offered. Our guides leave propmtly at the tour time and do not wait as we stay on time for all of our travelers.